Shipping Policies

Orders placed after 10am local time will ship the following business day.

When will I receive my order?

Depending on your location, you should receive your order in 10 business days or less. Business days do not include weekends or major holidays.

Where does my order ship from?

Your order will ship from our distribution center in Tamworth, New South Wales.

What are my shipping options?

Australia Post

Ships within 1 business day after you place your order. Your order will ship via Australia Post and will arrive within 2-10 business days after your order ships. 

 

Order Changes

You may make changes or cancel your order for free as long as it has not yet shipped. Cancellations and changes must be made before 8am local time.

Delivery Guarantee

We guarantee that your shipment will be delivered on time, except when it is delayed due to causes beyond our control. Shipping and handling costs (including duties or taxes) cannot be refunded based on these types of delays. These include but are not limited to: adverse weather, natural disasters, civil disruptions, holidays, carrier interruptions, and delays caused by customs or other local governments.

Refused Packages

Packages refused at the time of delivery are subject to an additional fee, which will be taken out of any eligible refunds after the package is returned.